Frequently Asked Question

Here are the steps to create eTicket:

• Click on the blue button labelled as ‘Open a new Ticket’
• Fill in the required box with your details. In the email box, you can type in your own email or IMU email.

• Choose the Help Topic that relates to your inquiries.

• After you completed all the required details, click button ‘Create Ticket’
• You can reset the details you typed in by clicking the ‘Reset’ button, and all the boxes will be back to blank
• After submitted your ticket, make sure your ticket is successfully created and you will be directed to the new page as shown below.

• After that, you will receive a copy of your eTicket in your email from elearning.