Frequently Asked Question

If you have changed your course/program of study, and found out that your information is still using the old one, you probably will having these kind of problems;

1. Still seeing the list of modules and activities of the old course/program of study
2. Unable to access modules from the new program of study
3. Unable to do the activities such as assignment submission ans assessment.
4. Your profile cohort identification still using the old one.

There is only ONE possible cause;

CAUSE:

The Academic Services Department failed to update with eLearning Department.

• Your new program of study information is kept by Academic Services department. Only their department has the rights to provide latest updates or amendments to eLearning Department.

SOLUTION:

Contact Academic Services Department.

• You need to contact Academic Services Department about this matter and ask them to email eLearning Department your verification of changing to new program of study.
• Once eLearning Department received the email, your program of study will be changed and updated to a new and latest one in the eLearn Portal.