Frequently Asked Question

Mentor: I cannot see/access my mentee ePortfolio
Kemaskini Terakhir 3 tahun yang lalu

There are several reasons why you are unable to see or access your mentee ePortfolio in the MAHARA portal. The issues are;

1. You open their ePortfolio in the wrong way.

  • This issue happens when mentees are required to submit their ePortfolio in elearn portal submission.
  • In this case, mentees are required to submit their link in the ePortfolio Submission in the elearn portal.
  • When you want to grade your mentee ePortfolio, you need to open the link in order to view them.
  • So, here are the steps of the CORRECT way to open and view the mentee ePortfolio link;
    • Once you logged in to the elearn portal, you need to log in to the MAHARA portal on a new page. Make sure this page is not closed and let it open until the whole grading process is done.
    • Then, go back to the elearn portal and go to the ePortfolio Submission link.
    • In this link, you can see your mentees submissions.
    • Go to one mentee submission, COPY the link from the submission, and OPEN A NEW PAGE, then PASTE THE LINK on that page and ENTER.
    • After that, you will see your mentee ePortfolio.
  • BUT, after you have done those steps and still prompting "ACCESS DENIED", please refer back to the 1, 2, 3 issues up there.
  • OR, you can refer to this guide "HOW TO GRADE OR ACCESS MY MENTEE EPORTFOLIO?"

or, 

2. Mentee did not SHARE their ePortfolio collection to you.

or,

3. Mentee submit the wrong ePortfolio link.

  • To solve the issue,

or,

4. Mentee set duration of access to the page.

  • To solve the issue, inform mentees to check their ePortfolio and ask them to remove/disable the access time restriction in their ePortfolio settings.




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