Frequently Asked Question

After creating your eTicket, you can follow up the eTicket status by;

• Go back to the Support Ticket System http://elearnzone.imu.edu.my/eticketing/
• You can see there are two buttons to check your eTicket status

• Both links are working the same function as it will direct you to the page of checking your eTicket status as shown below;

• What you need to do is
  • Fill in your email address (which you had used to open the eTicket)
  • Fill in the eTicket number (refer from your email)
  • Submit by clicking Email Access Link button.
  • If you forget your eTicket number, you can open a new eTicket using the same email and help topic.
• Once submitted, you will be brought back to the home page, but with a new option which is View Ticket Thread. You can find it at the menus bar, at the very right side.

• Click on View Ticket Thread and you will see your ticket progress.

• If you still did not receive any response or reply from the eLearning Helpdesk and Support, you can Post a Reply to remind them about your issue or inquiry. Or you can contact them directly through Chatbot or MS Teams.