Frequently Asked Question
E. How to check my ticket status?
Last Updated 5 years ago
After sending your ticket, you can follow up the ticket status by;
![image](/eticketing/file.php?key=atq11myudgjnbbu-urbnjqaephjcfhbg&expires=1722124800&signature=269c8b5d631a2eabf348390a81e9bcf739648e83&disposition=inline&id=571)
![image](/eticketing/file.php?key=l6_spkaiqvly6n6umuhkqwmlpji2zojw&expires=1722124800&signature=a5dc5fe9c265d03d2ddfee8c4ccebfeb50074da3&disposition=inline&id=572)
![image](/eticketing/file.php?key=4_9hc0ntcgl3u5gxa_nkxqlntsbwdb7u&expires=1722124800&signature=ddf40b23db198929497a32108c698867b68338a8&disposition=inline&id=570)
![image](/eticketing/file.php?key=xtmosuoeolzrdm2kdivid8whqtwkezm8&expires=1722124800&signature=ca06df7c5c545f51784d2884b0d9f020f692d854&disposition=inline&id=573)
- Go back to the Support Ticket System http://elearnzone.imu.edu.my/eticketing/
- You can see there are two buttons to check your ticket status
- Both links are same function as it will direct you to the page of checking your ticket status as shown below;
- What you need to do is
- Fill in your email address (which you had used to open the ticket)
- Fill in the ticket number (refer from your email)
- Submit by clicking Email Access Link button.
- If you forget your ticket number, you can open a new ticket using the same email and help topic.
- Once submitted, you will be brought back to the home page, but with a new function which is View Ticket Thread. You can find it at the menus bar, at the very right side.
- Click on View Ticket Thread and you will see your ticket progress.
- If you still did not receive any response or reply from the admin, you can Post a Reply to remind back about your issue or inquiry. Or you can contact them directly.