Frequently Asked Question
The table shows the help topic and recommended issues and questions.
Help topic | Example of inquiries |
Learning Portal Access Issue | Create/update course outline Create/update/assist with iLecture Assist in survey Back-up and restore data Resetting EBM Assist in uploading files/documents Access/enrol to Course Access/enrol to Module Access/enrol to Program |
Online Quiz Creation | Upload the quiz to e-quiz portal Create/update/assist with grading rubric Access/enrol to quiz Access/enrol group to quiz |
Online Assignment Creation | Create assignment submission in the module Create/update grouping list Access/enrol to assignment |
Peer Assessment Creation | Create grouping of students Upload the grouping into the portal Create and set up the peer assessment |
TURNITIN | Create/update/assist with TURNITIN |
Photography Request | Photography request Request for photographer Photo request Training of SWIVL Set up for camera/SWIVL Assist for photo editing software or tools |
Videography Request | Request for video recording and editing Training of SWIVL Set up for camera/SWIVL Request for videographer Assist in videography software and tools. |
Studio Booking | Request for shooting a video Request for audio recording |
Loan of Equipment | Request for Camera, Laptop, Sviwl, and others |
Software Request | Software provided is for teaching and learning purposes only. Such as creating iLecture using Articulate 360 software. Other software such as Vyond, Vevox and Genially. |
Training / Workshop / Clinic | Booking for training/workshop/clinic Elearning license |
General Inquiry / Feedback / Complaints | Login problems Forgot password and safety question Login problem to student email ePDP and grading access Open the date for re-submission of portfolio |