Frequently Asked Questions

i-Lecture cannot be opened/played/link broken.
Last Updated 4 months ago

If i-Lecture doesn’t play the way you expect or if it doesn’t play at all, try these steps:

1. Upload the published output to your LMS.

Make sure you’re viewing the course from your LMS and not on your local hard drive. Security restrictions from your computer, web browser, Flash Player, and network can interfere with published output when it's viewed locally. Upload the published output to your LMS, then view it.

2. Identify the launch file.

If your LMS requires you to manually identify the launch file for each iLecture, make sure you’re pointing to the correct launch file.

LMS Spec Launch File
Tin Can API Storyline: story.html

Presenter '13/360: presentation.html

Quizmaker '13/360: quiz.html

Engage '13/360: interaction.html

Presenter '09: player.html

Quizmaker '09: quiz.html

Engage '09: engage.html

SCORM 2004 index_lms.html
SCORM 1.2 index_lms.html
AICC index_lms.html
3. Update Adobe Flash Player.

If you're viewing the Flash version of your published iLecture, install the latest version of Adobe Flash Player:

For Windows 8 and later, install the latest Windows updates to get the latest Flash Player version.
For Windows 7 and earlier, install the latest Flash Player version here.

4. Use a supported version of Java.

Articulate content doesn't use Java, but your LMS might. Ask your LMS provider if you need Java and which version you should install. (The most recent version of Java might not be supported by your LMS.)

5. Delete the browser cache.

Delete your browser cache, then view the course again. If you’re not sure how to delete the cache, click a browser below to learn how:

Internet Explorer
Microsoft Edge
Google Chrome
Firefox

If the problem still persisted, please contact eLearning teams to get further assistance.

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