Frequently Asked Question
E. How to check my ticket status?
Last Updated a year ago
After sending your ticket, you can follow up the ticket status by;
- Go back to the Support Ticket System http://elearnzone.imu.edu.my/eticketing/
- You can see there are two buttons to check your ticket status
- Both links are same function as it will direct you to the page of checking your ticket status as shown below;
- What you need to do is
- Fill in your email address (which you had used to open the ticket)
- Fill in the ticket number (refer from your email)
- Submit by clicking Email Access Link button.
- If you forget your ticket number, you can open a new ticket using the same email and help topic.
- Once submitted, you will be brought back to the home page, but with a new function which is View Ticket Thread. You can find it at the menus bar, at the very right side.
- Click on View Ticket Thread and you will see your ticket progress.
- If you still did not receive any response or reply from the admin, you can Post a Reply to remind back about your issue or inquiry. Or you can contact them directly.