About e-Ticketing System
A comprehensive set of Frequently Asked Questions (FAQs) are available online and are easily accessible for search with solutions accessed quickly at any time by staff and students.
Frequently Asked Questions
- A. How do I request for help about my Elearning matters?
- B. What is the right Help Topic to choose?
- C. How to create a ticket?
- D. How do I know my ticket is successfully delivered and received?
- E. How to check my ticket status?
- F. How to know my ticket number?
- G. How long will it take for my ticket to process?
- H. Can I use my personal email to open a ticket?
- I. Can I browse the system using tablet or mobile device?
- J. Can I attach some files in the ticket?
- K. Who can see my ticket?
- L. Who can open a ticket?
- M. Who can I talk to if I have a question, complaint or need technical support?